Delivery and Shipping

At Charlie’s Rocket, we aim to dispatch every order in maximum one working day, so your parcels get to you as fast as possible. We are working from Monday to Saturday, checking each order, packing and dispatching your items immediately.

Local Delivery Services

We offer free delivery for all the orders above £30 sent to UK, using Royal Mail 48 Tracked, which has an estimative delivery time of 2-4 working days. Moreover, each order has its own tracking, which lets you know when the parcel has been delivered.

For UK, we also offer a quicker option via Royal Mail 24 Tracked, for an additional fee of £4 and other options are also avalaible.

International Delivery Services

For orders shipped to EU, we are using Royal Mail International Tracked, for an additional shipping fee of £10.95.
For orders shipped to Australia, we are using Royal Mail International Tracked, for an additional shipping fee of £10.95.
For orders shipped to US, we are using Royal Mail International Tracked, for an additional shipping fee of £12.95.
We also offer a Royal Mail International Standard delivery method, which comes without tracking and we don’t take any responsibility if you claim that your order has not been delivered and you will have to open a claim with the Royal Mail.

Please keep in mind that, in the current situation, the local delivery services are still struggling to deliver your orders on time. If you are facing delays, we apologise in advance and we kindly ask you to contact us, so we can provide you with an alternative. Thank you for understanding and for supporting Charlie’s Rocket.

Delivery and Shipping: Everything You Need to Know

At Charlies Rocket, we prioritize delivering your products safely and on time. Whether you’re ordering locally or internationally, our reliable delivery and shipping services ensure that you receive your items in excellent condition. This article will guide you through our delivery and shipping process, including the timeframes, costs, and available options.

Delivery and Shipping Timeframes

We understand that timely delivery is essential to our customers. Therefore, we offer several shipping options to meet your needs:

Standard Shipping: Delivery typically takes 5-7 business days.
Express Shipping: For those who need their items sooner, express shipping ensures delivery within 2-3 business days.
Next-Day Delivery: Available for last-minute orders, this option guarantees your package will arrive the following day if placed before 2 PM.

Please note that delivery times may vary depending on your location, especially for international orders.

Delivery and Shipping Costs

Shipping fees are calculated based on your location, order size, and the shipping method you select. We offer competitive rates and free shipping on orders above a certain value. Be sure to check the current promotions for free or discounted shipping at checkout.

Standard Shipping: $5 for orders under $50 (free for orders above $50).
Express Shipping: $15 flat rate.
Next-Day Delivery: $25 flat rate.

For international orders, shipping costs are calculated during checkout, and customs fees may apply depending on your country’s regulations.

Delivery and Shipping Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. This allows you to monitor your shipment’s progress in real-time. Simply click the tracking link, and you will be redirected to our shipping partner’s website for detailed updates.

Delivery Policies

We strive to make the delivery process as smooth as possible. However, there are a few things to keep in mind:

Ensure someone is available to receive the package during the estimated delivery window.
If the delivery attempt fails, our courier will leave a note with further instructions for re-delivery or pickup.

At Charlies Rocket, we are committed to providing exceptional service and ensuring that your delivery experience is stress-free.

For any questions or concerns, feel free to contact our customer service team. We’re here to help you every step of the way!