The answers below cover the questions we get asked most — delivery, returns, packaging, and how to look after the products. If you can't find what you need, our customer support team is always happy to help directly.

How quickly do you dispatch and deliver orders?

UK orders are dispatched the same or next working day and arrive within 24–48 hours via Royal Mail. For international customers, choose Express Tracked delivery (5–10 working days) or Standard International delivery (7–15 working days) at checkout.

Is the packaging discreet?

Yes. Every order ships in plain outer packaging with no branding or indication of the contents on the outside, so deliveries arrive with complete privacy regardless of what you've ordered.

What is your returns policy?

We offer 30-day returns on unused items in their original condition. Get in touch with customer support to start a return and we'll talk you through what to do next.

Do you ship internationally?

Yes — we ship worldwide. Express Tracked (5–10 working days) and Standard International (7–15 working days) options are both available at checkout, with rates depending on your destination.

Do you offer wholesale or bulk pricing?

Yes, by enquiry. If you're after a bulk order or wholesale pricing, contact our customer support team directly with what you're looking for, and we'll get back to you with options.

How do I clean and look after my snuff accessories?

Most metal and glass pieces can be disassembled where applicable, wiped through with a suitable cleaner, and dried fully before storing. Specific care instructions are included on each individual product page, since cleaning steps vary slightly depending on the design.

Is my payment and personal information secure?

Yes. Checkout runs through a secure, encrypted payment system, and your personal details are handled in line with our privacy policy.

What if something arrives faulty or my order is incomplete?

Contact customer support with your order number and a description of the issue. We'll sort a replacement or refund for any faulty or missing items as quickly as we can — if part of your order is missing, let us know straight away so we can fix it.

What products do you stock?

Snuff kits, snorting tubes, dabbing spoons, snuff bullets, water pipes, and related accessories — built for everyday use in materials that hold up to regular cleaning and handling, rather than novelty items.

What's the best way to contact customer support?

Reach out via our Contact Us page or WhatsApp, and our team will get back to you with help on product questions, orders, or anything else.

— Charlie's Rocket · Heritage Snuff Accessories · UK