We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@charliesrocket.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at contact@charliesrocket.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
At Charlies Rocket, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return or request a refund for a product. To ensure a smooth and hassle-free process, we’ve outlined our returns and refunds policy below.
You can return most items within 30 days of receipt for a full refund or exchange. To qualify for a return:
Please note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
Refunds will be processed to the original payment method used during your purchase. Once the return is approved and processed, the funds will appear in your account within 5-10 business days, depending on your bank or payment provider.
If you received a defective or incorrect item, we will gladly exchange it. Contact our customer service team within 30 days, and we will provide instructions on how to exchange the item at no additional cost to you.
For any questions regarding our returns and refunds policy, don’t hesitate to get in touch. Our customer support team is here to assist you!
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